COVID-19 Service Update

Updated 3/16/20

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees. 

What we are doing for your benefit

• We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
• We’ve instructed all of our drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
• We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.

What you can do for our employees

• Our Delivery Drivers have been instructed to not go into your home. We know that you may need your furnace restarted if you have run out of heating oil, but it is the recommended strategy for mitigating the spread of the virus. If at all possible DO NOT ALLOW YOURSELF TO RUN OUT OF OIL.
• If you normally come by the office to pay your bill in person, we ask that you refrain. We can make it easy by setting up an automatic credit card payment if you’d like.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Important website pages for you to access us online:
ORDER ONLINE
My Account
CONTACT US

We look forward to the time when all this will be unnecessary. Until then, be safe.

Your Team at Penguin Energy